Privacy policy

What we collect

Account details (name, email, phone), your organization's business details and contacts, the requirements and current-software information captured during discovery, messages and files you share, proposal and contract records including electronic signature records (typed name, time, IP address and browser), billing records from Stripe, and usage logs (such as sign-ins and downloads) kept for security and audit purposes.

If you consent to a meeting being recorded, we also store the recording, its transcript and the AI-generated analysis. See the recording and AI disclosure.

How we use it

To scope, propose, contract, build, deliver and support software for your organization; to communicate with you; to invoice and collect payment; to keep the portal secure; and to meet legal obligations. We do not sell or share personal information for advertising, and we do not use your information to train AI models of our own.

Who processes it

Supabase (database, sign-in and file storage), Vercel (hosting), Stripe (payments), Resend (email), Deepgram (speech-to-text, only for recordings you consent to) and Anthropic (Claude, for AI analysis, document reading and drafting, only when a Lagom person starts it). Each processes data on our instructions under its own terms. Anthropic does not train its models on data sent through its commercial API. Data is stored in the United States.

Cookies and browser storage

The portal uses only the cookies it needs to work. Our sign-in provider, Supabase, sets cookies that keep you signed in and record that you have completed two-step verification. The portal also uses your browser's local storage to remember interface choices, such as which Drive folders you have open, and to keep an unsaved intake form draft on your device for up to seven days so a dropped connection does not lose your work.

We do not use analytics, advertising or cross-site tracking cookies, so there is no cookie banner. You can block or clear cookies in your browser settings, but the portal will then sign you out.

How long we keep it

Account and project records are kept while your organization works with Lagom and for as long afterwards as needed for contracts, invoices and legal obligations. Raw meeting audio is deleted after the retention window shown on the consent screen (90 days by default); transcripts and analysis are kept with the project.

Your choices

You can update your profile and notification preferences in Account, request an export of your organization's data, or request deletion of your account. Deletion removes personal data but may leave signed contracts and invoices in place where the law requires it. Depending on where you live, you may have further rights to access, correct or delete your personal information; email us and we will respond within 30 days.

Security

Access is scoped per organization with database-level row security. Files are private and served through short-lived links. Sensitive actions are logged. Report a concern to info@lagomtechsolutions.com.

Children

The portal is for businesses and is not directed at children under 16. We do not knowingly collect their information.

Contact

Lagom Tech Solutions LLC, Utah, USA. info@lagomtechsolutions.com.